A full breakdown of how your personal information is collected, stored, and used is provided here. We believe transparency is the foundation of trust.
Click on the cards below to jump directly to any section
Protecting your privacy at jay9ine is one of our top priorities. From the moment you register, place a bet, or simply browse our site, we take full responsibility for keeping your information safe. This Privacy Policy This document clearly outlines what data is collected, why it is collected, and how it is kept secure.
Millions of bettors across Bangladesh use jay9ine every day. This policy was built out of respect for their trust — no hidden clauses, no complex legal jargon. Everything is stated clearly and plainly.
The six core principles behind jay9ine's approach to protecting your data
Every transaction and data transfer is secured with 256-bit SSL encryption. No third party can read this information.
Jay9ine never sells your personal information to third parties. Your data is used solely to improve the quality of service we provide to you.
Only the information necessary to provide our services is collected. No unnecessary data is requested or stored.
All data is stored encrypted on secure servers. Regular security audits and penetration testing are conducted.
You can view, correct, or delete your personal data at any time. You have full control over your information.
Data that is no longer needed is automatically deleted after the relevant retention period. No information is stored indefinitely.
Jay9ine only collects the information necessary to uphold your privacy policy. Details on the types of data collected are provided below.
When opening an account on jay9ine, the following information will be collected from you:
KYC verification may be required if withdrawal limits are exceeded or suspicious activity is detected. This may include:
This information is used solely for identity verification and is stored securely.
When you visit the jay9ine site, the following technical information is collected automatically:
| Data Type | Purpose |
|---|---|
| IP address | Location verification and fraud prevention |
| Browser & Device Information | Service optimization |
| Page Visits & Session Data | User experience improvement |
| Referral source | Marketing analytics |
| Cookie Data | Saving Login Sessions & Preferences |
Jay9ine uses your collected data solely for legitimate purposes. No information is ever used for unrelated ends.
Jay9ine uses your information to carry out the following:
Jay9ine is a licensed betting platform. Your information is used to meet our legal obligations:
Jay9ine may contact you using your email or mobile number to:
You can unsubscribe from marketing emails at any time.
Jay9ine uses internationally recognised security technology to keep your data safe.
All data transfers are secured using bank-grade encryption technology.
A multi-layer firewall system keeps our servers protected against cyber attacks.
Third-party security specialists conduct regular penetration testing and security audits.
You can enable 2FA for added security on account login and withdrawals.
Every jay9ine user has full control over their own data. Your rights are detailed below.
You can request a full copy of the data jay9ine holds about you at any time. We will provide it within 30 days of your request — free of charge.
If any details in your profile are incorrect, you can request a correction. Upon submission of valid proof, we will update your information as promptly as possible.
You can request that your account and associated personal data be deleted. However, for legal reasons, certain information must be retained for a specified period in the following cases:
You can restrict how certain data is used, for example:
To exercise any of your rights, please contact our support team. We will process your request within 7 business days and provide a full resolution within 30 days.
Jay9ine does not retain any data longer than necessary. The table below shows the retention period for each type of information.
| Data Type | Retention period | Reason |
|---|---|---|
| Account & profile information | For as long as the account remains active | Service Delivery |
| Financial Transaction Records | 5–7 years | Legal obligations |
| KYC verification documents | 5 years after account closure | Regulatory Requirements |
| Betting history | 3 years | Dispute Resolution |
| Customer support logs | 2 years | Service improvement |
| Marketing preferences | Until consent is withdrawn | User preferences |
| Website logs and analytics | 13 months | Performance analytics |
Contact us for any questions, complaints, or requests regarding our Privacy Policy.
Reach our privacy team directly via 24/7 live chat or email support.
We respond to general requests within 7 business days. Urgent security matters are addressed within 24 hours.
This Privacy Policy was last updated in July 2026. If any changes are made in the future, we will notify you in advance at your registered email and post a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.